Features of Predictive Dialers
Friday, March 21st, 2008Predictive dialers from IAT are widely used in many call centers. These dialers come with a host of features which make them far better than other predictive dialers. Agent talk time can be increased by almost 45 – 50 minutes per hour by using this automated predictive dialing. Increased call time enhances company’s revenue by almost 2-3 times. Call blending feature of the predictive dialer allows agent to handle both inbound and outbound calls. Other product of IAT worth mentioning is CT Impact Hosted IVR Messaging. Free trial is provided on both of these products by the company. Contact the company to learn more about these products.