Benefits of Predictive Dialers
Saturday, December 15th, 2007Main benefits of IAT’s predictive dialers are Inbound/Outbound call blending, Skills based routing, Power – Preview-Passive Predictive Dialer modes, IVR dialogues and Hold messages. All theese features help to increase productivity and improve sales, collections for the company. For people who do not want to spend in buying predictive dialers can also make use of Hosted Dialers from IAT. These dialers call the account and send only the connected calls back to agents. The customer doesn’t come to know that the calls weren’t actually dialed from your office. Hosted IVR on the other hand helps to broadcast messages to all your customers.